FAQs

Customers select a frame, enter or upload their prescription, and our eye doctors process the lenses before shipping the final product.

Yes, a valid prescription is required. You can enter it manually, upload a file, or request an eye test from an optometrist.

We offer a frame guide and a virtual try-on tool to help you pick the perfect match.

Yes, you can choose non-prescription lenses with your preferred frame.

Yes, we have multiple lens options, including blue light blocking, anti-glare, and UV protectionn coatings. Prescription & Customization

You can type it in manually, upload a scanned copy, or email it to us after placing your order. customer support?
You can reach us via email, live chat, or our support phone number

Once shipped, you’ll receive a tracking number via email. You can also track it on our website.immediately.

Processing typically takes X days, and shipping takes Y days, depending on your location.

Yes, we offer international shipping. Additional fees and delivery times may apply

Contact our support team within 48 hours with photos, and we will assist with replacements or repairs.

Since our glasses are custom-made, returns are generally not accepted. However, if there is an
issue with your order, we offer adjustments or replacements.

We offer a free prescription adjustment within X days. Contact us to initiate a review.

Yes, we provide a warranty covering manufacturing defects for X months

Yes, you can purchase frames separately.

Yes, we have special discounts for bulk purchases. Contact us for details.

You can reach us via email, live chat, or our support phone number